Current resident with a maintenance issue? Submit it in your resident portal - or for emergencies call (678) 383-7828.
Maintenance & Emergencies
From a dripping faucet to a burst pipe, here’s how to get it handled. Our emergency line is available around the clock - and non-emergency requests go through your portal anytime.
Is This an Emergency? Call us now.
Gas leak, no heat, flooding, fire or smoke, loss of power, no running water, or a security issue - call immediately. Available 24 hours, 7 days a week.
If you're in immediate danger, call 911 first.
Know the Difference
Emergency vs Non-Emergency Maintenance
Emergency Maintenance
Examples:
- Gas leak or gas smell
- No heat during freezing temperatures
- Loss of power
- Burst pipes or active flooding
- Fire or smoke
- No running water
- Security issues (broken locks, forced entry)
What to do:
Call us immediately at (678) 383-7828
Response time: Responded to as quickly as possible, typically within hours
Non-Emergency Maintenance
Examples:
- Leaky faucet
- Clogged drain
- HVAC running but not well
- Appliance issues
- Paint or cosmetic repairs
- Door or window problems
- Minor electrical or plumbing
What to do:
Submit through your resident portal
Response time: Typically scheduled within a few business days
Get Help
How to Submit a Maintenance Request
Log into your resident portal, click Maintenance Request, and describe the issue in detail. The more information you provide, the faster we can help.
Log Into Your Portal
Sign in to your resident portal using your email and password.
Click Maintenance Request
Select "Maintenance Request" from the dashboard.
Describe the Issue
Tell us what's happening, where in the property, and when it started.
Include Photos
Upload photos showing the issue. This helps our team and contractors understand the problem before arriving.
Don't have access? Call (678) 383-7828 or email rentals@allayresidential.com.
Next Steps
What Happens Next
Once your request is submitted, here's what happens.
Review
Promptly
Our team reviews your request and assesses the issue.
Schedule
1-2 business days
We schedule a contractor and send you their contact info and visit window.
Repair
Varies by issue
The contractor arrives during the scheduled window to complete the work.
Follow-Up
Ongoing
We keep you posted throughout the process. If something wasn't resolved, let us know.
Resident Portal Features
Questions?
Frequently Asked Questions
Still have questions?
Our team is here to help with any maintenance questions or concerns.
Access Your Resident Portal
Sign in to submit maintenance requests, pay rent, view your lease, and reach our team whenever you need us.
Log Into PortalLost your login? Contact support