Questions? We’ve Got Answers.

Our regular, ongoing fees are all on this page - management, placement, renewals, and optional add-ons. But property management involves a lot of moving parts, and over the course of a residency, things come up that are hard to capture on a single pricing page. The full detail is in the management agreement, and you’ll have it to review before you commit to anything.

It depends on the property, the price point, and the market. Some properties lease in under two weeks. We'll give you a realistic timeline based on your specific property and neighborhood.

We syndicate to all major platforms: Zillow, Apartments.com, Realtor.com, Rent.com, RE/MAX.com and its global referral network, and our own local network. Your listing shows up where renters are looking - locally and beyond.

On our Standard and Complete packages, you don’t pay a management fee while your property is vacant - that’s covered by the vacancy guarantee. On the Base package, a minimum fee of $99/month applies during vacancy. Once a resident is placed and paying rent, your management fee is calculated as a percentage of rent collected.

Every applicant goes through the same screening - credit, background, employment, rental history, eviction search. Our criteria are consistent, fair-housing compliant, and built from years of managing in Atlanta. We send you a summary of the results so you can see what we see, and you have final say before we move forward with a lease.

Yes. If you own four or more rental properties, we’ll put together custom pricing that reflects the portfolio. Get your custom quote to learn more.

Absolutely. We give you a market-backed recommendation, but you set the rent. We'll let you know if we think it impacts lease timeline, but the decision is yours.

We’d encourage it. Compare the fee - but also compare what that fee gets you. A dedicated team that knows you, your property, and your goals - not a portfolio number. Screening criteria built from years of Atlanta market experience. A 24/7 emergency line that’s actually staffed. We’re not the biggest company in Atlanta, and we don’t try to be. We’re the one where you’ll know your team by name.

We can typically begin within a week of signing the management agreement. If your property is vacant and ready to list, we’ll have it on the market within days.

Let us know, and we can handle screening and lease execution. Full transparency - our standard placement fee applies.

Most screens complete within 2-3 business days. Employment verification and rental history verification can take a few extra days if employers or previous landlords are slow to respond, but we follow up until we get answers.

You get a clear summary of credit history, recent delinquencies, outstanding debts, and credit score if relevant to your decision. The full report stays with our records, but you see what matters.

We’ll assess it during our initial property review and recommend cost-effective improvements that help it rent faster and for more. We’re not going to tell you to renovate the kitchen - but we might suggest a fresh coat of paint and updated lighting. Small investments, big impact.

We’ll cover all the details during our conversation, but we’re not interested in locking you into something that doesn’t work. We keep our owners because the service is good - not because of fine print.

One late payment five years ago doesn't disqualify someone. We evaluate context - how recent, how relevant, and what the full picture looks like. If something in an applicant's history raises a concern, we'll flag it and walk you through how it factors into our criteria.

There's no additional cost to you - screening is part of the leasing service you're already paying for. Applicants pay a standard application fee on their end, and we handle everything from there.

That’s fine. Start with a rent estimate - it’s free, takes 30 seconds, and there’s zero obligation. It’ll give you a clear picture of what your property could earn, and we can go from there whenever you’re ready.

Our screening criteria are built to be fair, legal, and predictive of good residents - based on years of managing in Atlanta. They're designed to protect you and keep you compliant with fair housing requirements. If you have questions about how our criteria work or what they cover, we're happy to walk through that during your consultation.

If an applicant doesn't pass our criteria, we handle the communication fairly and within legal guidelines. You don't have to make the call or do the talking. We notify the applicant quickly and move on to the next qualified candidate.

We take rental history seriously - it's one of the strongest indicators in our screening. We contact previous landlords and ask directly about payment history, property care, and lease compliance. A pattern of late payments or unresolved issues carries real weight in the scorecard. An isolated concern from years ago with a solid track record since is a different picture. We'll walk you through exactly what we found so there are no surprises.

No - maintenance and repairs are the owner's responsibility under the lease. Residents submit requests through our portal, and we handle it from there. The cost comes to you, and you see every invoice in your owner portal.

It's not common, but when it happens, you're protected. For clearly resident-caused damage during the lease, we charge the repair to their account. At lease end, damages are assessed against the security deposit. And if costs go beyond what the charges and deposit cover, we can submit a claim through the resident's tenant liability insurance or renter's insurance. You're not absorbing the cost - we make sure of that.

Depends on the repair. Emergency items - no water, no heat - get same-day attention. Non-urgent items are scheduled within a few days. We communicate timelines to you and the resident so no one's left wondering.

For major work like roofing or foundation issues, absolutely. We'll coordinate and oversee. But for routine stuff, our network is vetted and priced fairly. We usually recommend using our vendors for consistency and cost control.

We've built long-term relationships with our vendors, and consistent business means better pricing. We also prevent emergencies through preventative maintenance - which always costs less than the repair it avoids.

Short term, yes - a $100 HVAC inspection. Long term, no - it prevents a $2,000 emergency AC replacement. It's always a good trade-off.

Monthly statements post by the 10th of the following month. You can view live updates anytime in your portal. Year-end tax docs arrive by January 31st.

Email or call us. We'll walk you through any line item. No surprises. No runarounds.

Yes. We can export statements in PDF, Excel, or other formats. Your accountant can access your portal directly if you authorize it.

That part's yours - but we make it a lot easier. Everything's organized, categorized, and ready to hand to your accountant or plug into your tax software.

Your bank shows a deposit. Your portal shows the story behind it - where the money came from, what went out, and how we got to that number. Think of your bank as the summary. Your portal is the full picture.

Your Rentvine portal updates in real time. When a payment comes in, you'll see it. You can also check year-to-date collection history anytime - from your phone, your laptop, wherever.

Late fees apply per the lease, and we follow up directly. Same process, every time. Most resolve quickly. If one doesn't, we escalate and keep you informed the whole way.

No - those are your responsibility. But if HOA notices come to the property, we'll make sure they get to you. If your property is in an HOA, we coordinate with them from day one.

We'll show you what comparable properties are leasing for in your area. If the market supports a 3-5% increase, that's what we recommend. If it's flat, we tell you that too. You get the data, and the decision is yours.

We move into leasing mode. Schedule the move-out walkthrough, get the property listed, and start screening the next resident. No delay.

Absolutely - and sometimes that's the smart move. We'll always show you the market data first so you know exactly what the trade-off looks like.

That happens. We'll handle the back-and-forth and check with you before agreeing to anything. No surprises.

Most wrap up in 2-3 weeks from initial offer to signed lease. If the resident needs time to think it over, we follow up and keep things moving.

No - and this is the gap most owners don't realize they have. Your standard policy covers the building (fire, weather, theft). SureVestor's Landlord Protection Insurance covers loss of rent, eviction costs, malicious damage, and tenant theft - the expensive stuff your property policy doesn't touch. You need both.

SureVestor explains why. Sometimes we can help dispute or resubmit with additional documentation. If it's genuinely outside coverage, we'll be straight with you about that. This is why we document everything thoroughly from the start.

For malicious damage and theft claims, the deductible is $1,500. For loss of rent claims, the deductible is whatever's left of the security deposit after move-out costs - so the deposit absorbs the first portion and insurance covers the rest. No deductible on legal expense claims.

That's the point. We handle the documentation, coordinate with SureVestor, and manage the submission. You're not navigating this alone - we've been through it before.

Most of our owners add it when a new resident is placed on the property - that's the natural starting point and the easiest time to get it in place. You can remove coverage anytime with 30 days' notice.

Everything between "I own a rental" and "rent showed up in my account." We price and market your property, screen every applicant, coordinate maintenance, collect rent, handle renewals, manage your financials, and deal with everything that comes up in between. You own it. We run it.

Everything is published on our pricing page: management fees, placement fees, renewal fees, and optional add-ons. No hidden fees, no surprises.

We list everywhere: Zillow, Apartments.com, Realtor.com, RE/MAX.com, FMLS, and more. We handle every inquiry, schedule showings, and run every applicant through rigorous screening (credit, background, rental history, employment, income). You see the results and make the final call before anyone signs a lease.

We handle it step by step: late fees apply per the lease, we follow up directly with the resident, and formal notices go out when needed. Most late payments resolve quickly once the resident knows we’re consistent. If they don’t, we coordinate the legal process from start to finish. We also offer Landlord Protection Insurance that covers lost rent, eviction costs, and malicious damage.

Yes. You have 24/7 access to your owner portal, where you can view statements, track income and expenses, download tax documents, and see the status of any open maintenance items. We also send monthly statements and provide year-end reporting for tax preparation.

It starts with a conversation. We’ll learn about your property, walk you through our services and pricing, and give you an honest assessment of what to expect. Most owners are fully onboarded within two weeks of signing.

We manage properties across metro Atlanta, from inside the Perimeter to the surrounding suburbs. Our areas page highlights specific neighborhoods, but we serve well beyond what’s listed there. If you have a property in the metro area, chances are we can help.

That’s common. We take over occupied properties all the time. We’ll review the existing lease, introduce ourselves to your resident, set up portal access, and take it from there. We keep the handoff smooth and low-stress for you and your resident alike.

The estimate is based on current market data for your area, including comparable properties and recent rental activity. It’s a solid starting point, but not a final number. For a more precise figure, we’d want to learn more about your property’s condition, upgrades, and layout.

Your estimated rent range, comparable properties in the area, year-over-year market trends for your neighborhood, and a brief overview of what we offer if you’re exploring management.

None. The estimate and the report are both free, no strings attached. If you never call us, that’s fine. We’d rather give you good information and let you decide on your own timeline.

You’ll get your estimate on screen immediately, and a detailed PDF report in your inbox within a few minutes. One of our team members will also follow up to see if you have questions or want to talk through the numbers.

When you call us, you reach someone who knows your property and your neighborhood. Not a call center. Not a phone tree. Not someone reading from a script in another state. We’re a small team based in Atlanta, we publish our pricing, and we manage where we live. We’re also affiliated with RE/MAX Metro Atlanta, which gives your property access to the RE/MAX listing network and brand recognition, with a local team behind it.

Allay Realty Group operates under RE/MAX Metro Atlanta Cityside. This means your property is listed on RE/MAX.com alongside Zillow, Apartments.com, and other major platforms. You get the reach and name recognition of one of the most recognized real estate brands in the world, with a local team that actually knows your neighborhood.

Phone: (678) 383-7828 (business hours; 24/7 for emergency maintenance). Email: rentals@allayresidential.com. Or use the contact form on our website. We typically respond within one business day.